FAQ's
You Asked, We Answered
Q, Can we make alterations to the wedding flowers on your website?
A, Yes we can, here at Sarah's flowers we can mix and match any of the artificial wedding bouquets and arrangements that are on the website and add extra items such as diamantes, crystals, pearls and change any of the ribbon colours for you.
Q, What is a custom order?
A, A custom order is for a product, that's not available on the sarahsflowers.co.uk website but that can be made to order for you. Not only can we make this one unique product but we can match the whole of your wedding around it, from guest buttonholes to the top table arrangement and everything else in between.
Q, How much will postage cost?
A, Our postage prices are based on your order value, starting from just £3.25
Q, Why choose Sarah's Flowers for your artificial wedding flowers?
A, Sarah's flowers are the number 1 multi ward winning* artificial wedding flower specialists. We provide hand made silk wedding flowers for over 5000 brides annually, and this figure continues to grow every year so we truly are the experts in all aspects of silk wedding flowers.
*Wedding ideas awards Wedding florist of the year 2009, 2010 and 2011 (as voted for by our brides)
Q, How long will my order take to make?
A, All our silk artificial wedding bouquets and arrangements are handmade to order for you, so can take up to 12-14 weeks in the height of the wedding season, although most orders go out much quicker this this.
If you require your flowers before this timescale please e-mail us as we can normally accommodate faster make up times for urgent orders.
Q, How long will delivery take?
A, We mainly use myhermes for our deliveries, although for special orders we also use Royal mail special delivery for next day shipping.
Q, I am getting married very soon, can you help me?
A, Yes, some orders can be made in 72-96 hours, but you will need to message us first to check we do have the time to make your order and also the flowers in stock. Next day delivery will need to be taken as a cost option extra (£9.95)
Q, Are any of our wedding flowers real?
A, No, all our flowers are just made to look like the real thing using a mixture of artificial materials such as foam, silk, latex and soft touch flowers.
Q, Can you leave the stems on my bouquet open?
A, The stems of most artificial wedding flowers have metal in the middle so you can bend the stem into the shape you need, this is then covered in the paper, card or plastic. Leaving the stem unwrapped will leave these metal stems exposed which can be sharp and easily catch or snag on a brides wedding dress so we never do this and prefer to cover them in ribbon.
Q, Can i come to visit you and view the flowers for myself?
A, I`m sorry we don`t have a shop or showroom to visit, as we are an internet based company only.
We do sell samples of all the flowers we use, so please order your wedding flowers via our website and will deliver them directly to you, if you need a bespoke or custom order, please drop us an email or message via the box at the bottom of the page.
Q, Are your staff qualified florists?
A, Yes, all of our staff are fully qualified florists with both NVQ and City and Guild qualifications, we pride ourselfs on our attention to detail and quality.
Q, Do you accept order from anywhere in the World?
A, We can only post to England, Ireland Scotland and Wales.
Q, What payments do you accept on the website?
A, We accept all the major credit and debit cards, PayPal, Apple Pay and Google Pay
Q, How should i store/look after my wedding flowers, as i still have a few months/years to go before my wedding?
A, Keep them in a sealed box (The box they come in would be fine) away from damp, or hot radiators, direct sunlight, so a cool dry spare bedroom room, wardrobe or under the bed would be perfect.
Q, I am worried about my wedding flowers getting damaged in the post?
A, We take a lot of care packing your wedding flowers to insure that they will not get damaged. We use a brand new box and plenty of packing paper for every order.
If your parcel was to be damaged during transit then on arrival, you MUST write damaged when signing for your parcel and if the flowers inside have sustained any damage please contact us straight away.
